🔄 Return and refund

At Chollala , we are committed to providing our customers with a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully below.

Illustration d'un calendrier avec le chiffre 30 representant le delai de 30 jours pour effectuer un retour ou changer d'avis apres achat

Return/exchange deadline

You have 30 days from the date you received your order to return an item. After this period, unfortunately, we will not be able to offer you a refund or exchange.

Case cochee avec une coche verte symbolisant une condition acceptee, validee ou un accord donne

Return/Exchange Conditions

To be eligible for a return/exchange, your item must be:

• Unused and in the same condition you received it.
• In its original packaging, with all tags and accessories included.

Symbole croix blanche sur fond rouge representant un article non remboursable ou une operation refusee

Non-refundable items

Certain categories of items cannot be returned, including:

• Personalized or tailor-made products.
• Items on sale or on sale.
• Gift cards.

Pictogramme d'une roue crantee entouree de fleches representant le processus de retour ou d'echange d'un article

Return/Exchange Process

For any return/exchange requests, please contact our customer service at the following address: info@chollala.fr .

Once your request is registered:

• You will receive a return slip and the necessary instructions by email.
• Carefully pack the item(s) in their original packaging, attaching a copy of your invoice or delivery note.
• Send the package to the address provided to you by our customer service.
• Upon receipt of your package, we will proceed to ship the product to be exchanged.

Illustration d'une main tendue tenant un cadeau symbolisant un retour produit gratuit et sans frais pour le client

Return/exchange fees

Return and exchange costs are fully covered by Chollala .

Illustration d'une horloge avec pieces de monnaie symbolisant le temps necessaire pour obtenir un remboursement apres un retour produit

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 14 days .

Any questions? Contact us